GENERAL INFORMATION

By accessing our website, you confirm that you have read the following terms and conditions (“TC”). We advise that you read them attentively before placing an order. Using this website equals an automatic agreement with the TC.

Chic’Nationale is an Internet service for performing the acquisitions of apparel, accessories, and other goods (“Product”).

The qualities of color may vary from item to item. For this reason, Chic’Nationale does not guarantee that the Product is completely coincident with the online picture.

To make purchases via Chic’Nationale online service, you need to sign up. The collected data will help Chic’Nationale to deal with your order adequately and effectively.

Since the payment operation is online, it is vital that you fill in all the required fields accurately. Doing so will secure the quick delivery. We guarantee that your information will not be disclosed to any third party.

The Chic’Nationale online resource can be accessed only by individuals, eligible according to the terms of Chic’Nationale, who possess a valid credit or other payment card and have authorized Chic’Nationale to perform a transaction from their card to Chic’Nationale, the amount of which equals the total price of the purchased item or items.

By ordering the Product, you commission Chic’Nationale to issue credit checks and pass information, including the updated one, regarding you to any third parties, and receive such information. Such information can include the number of your payment card, your credit reports, as well as those of your spouse if you are under the jurisdiction of community property, in order to check your identity and the validity of your card, to perform the initial authorization of the card, and to make individual payment transactions possible.  

You agree not to use the identity of other persons or organizations or use a non-existent name or the name you are not allowed to use.

Chic’Nationale can use the information provided by you to perform the necessary anti-fraud reviews. The involved third party can save the obtained data.

Chic’Nationale has a right to limit the amount of multiple exemplars of the same product delivered to a single client or postal address.

To report the changes in your personal information, please contact Customer Support, writing to the following electronic address: support@chicnationale.ae

Chic’Nationale reserves the right to alter the TC if we so decide. In case if you disagree with the changes, you should not use this site. By accessing this site after any changes are made, you express your consent to follow the TC. Any alterations that occurred after you made an order will not have any influence on your order unless we are legally required to make such changes.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency).
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.

PLACING AN ORDER

By making a purchase via Chic’Nationale online service, you agree to buy Products for the mentioned price, which is agreeable with the TC. All orders will be accepted and available.

The site is constructed as to give you clear directions that will facilitate the process of making an order. To place an order, select an item and then click the “confirm order” button at the finish of the process of placing an order.

Having placed an order, you will be sent an email containing the precise details of the order, the payment link code, and the price of the order that will be requested from your payment method.

The site presents Products that have been picked for online sales even though all products for our stores can be available through online sales. Having been sold out, a Products is removed from the website as soon as possible. However, because of some circumstances that Chic’Nationale does not control, the selected Product may be unavailable. In case if your selected Product becomes unavailable before the confirmation of your order, Chic’Nationale is not accountable for the unavailability of that Product.

In case of such a situation, we will notify you at earliest convenience and do our best to obtain the identical or a similar item for you. If it is not an option, we will issue a refund for you regarding all unavailable ordered items. If you order several items, some of which are unavailable, we will do our best to deliver the other items unless you notify us by email that you wish to cancel your entire order.

Unless otherwise has been agreed, your order is considered accepted by Chic’Nationale once you receive an email declaring that the ordered Products have been dispatched and noted on the message. The order is considered accepted as the message is sent, without any regard to you having technical problems in case if these problems are not under the control of Chic’Nationale, which may lead no the message not having been delivered to you in time.

If you need to request information on your order(s), feel free to contact Customer Support Service on CHICNATIONALE WHATSAPP +971 52 996 3475. Our office hours are 10:00 a.m. to 5:00 p.m. (GMT+4) from Sunday to Thursday. You can also email us to support@chicnationale.ae

The reasons for which your order may not be accepted:

  • the ordered item is out of stock;
  • the authorization of your payment cannot be obtained;
  • a product or pricing error was identified.

Chic’Nationale reserves the right to deny the acceptance of an order at any time and at its sole discretion.

PRICING POLICY

The website allows you to specify your preferred currency. The available options are US Dollar and UAE Dirham. You can see the price converters in the top left corner of the web page.

All items priced in currency will be regarded as mentioned unless it is clearly incorrect. The prices are established at the start of each season considering the official currency exchange rates. The prices may be changed if the corresponding exchange rate changes previously to the acceptance of your order or the items’ price can be discounted anytime within the selling period.

PAYMENT

Payment will be obtained and received from your account as your order is dispatched by Chic’Nationale. You confirm that the used payment card belongs to you or that its owner has given you permission to use it. All payment card owners can undergo a validation check or authorization performed by the card issuer.

If your card issuer disagrees to authorize your payment, Chick’Nationale is not responsible for the delay of non-delivery of your order.

Chic’Nationale guarantees that all necessary precautions are taken to ensure the safety of the website.

For all payment card transactions, Chic’Nationale uses a protected online payment gateway, in which the details of your card information are encrypted in a secure host environment.

In order to maintain a safe, simple, and adequate shopping experience for our customers, we use PayFort technology.

Chic’Nationale does everything that is in its power to keep your order and payment details safe and undisclosed. In case if no negligence has been demonstrated by Chic’Nationale, it cannot be responsible for any losses that may occur while a third party is accessing to your data without authorization when you place an order on the website.

RETURNS

Refunds will be done only through the Original Mode of Payment.

For Chic’Nationale, it is important that you are satisfied with your purchase, so we will address each query individually to the best of our ability. Hoping that you are always happy about your order, we nevertheless will issue a full refund or offer you an exchange in case if your dissatisfaction, provided that you notify us within 14 days after receiving a receipt of your items.

We would like to stress that, to be subject to refund or exchange, the Product(s) needs to be unused and in the same condition as it was received, with all the labels untouched and in the initial packaging. If provided, you should also include designer packaging in your return, such as authenticity cards, leather tags, dust bags, etc.  

All returned goods should be sent back exclusively in their original packaging. When returning items, please make sure that the packaging is appropriately protected.

PLEASE NOTE: By new and unworn items, we mean that an item contains no marks on itself or on the tags. Chic’Nationale is unable to sell worn items or any items that have visible marks of being used. If such is the case, the item is returned to you. However, if it is not returned, Chic’Nationale is not responsible for such an occurrence.

In case of any questions, feel free to contact our Customer Support Service via email. Our address is suport@chicnationale.ae

EXCHANGES

We would like to emphasize that an item can only be exchanged for the same item of a different size and within 14 days from the delivery date.

To exchange an item, contact us, and we will issue you a Return Authorization Number (RAN). Please do not forget to specify the needed size. In case if you want to exchange your item for a different model, please request a refund and then make a new purchase.

The amount of your refund will be assigned to the initial buyer’s payment card, with the exclusion of shipping costs (apart from those for the returned items) that are deduced to pay for our collection service.

Such payments as customs duties and sales taxes cannot be refunded by Chic’Nationale. Please note that, since the exchange will undergo the same customs processes, it will be subject for taxes and duties again.

GIFT RETURNS

If you have received a Product of Chic’Nationale as a present, it can be exchanged for another Product of the same value. However, you must pay for the shipping, as well as taxes and duties and other expenses that may arise.

Please see Shipping, Exchanges and Returns for more details.

PASSING OF PROPERTY AND RISK

Chic’Nationale is the legal owner of the Product(s) until a customer makes a full payment. In case of a refund, once a refund is issued, legal ownership returns to Chic’Nationale.

Risks regarding the Product(s) immediately pass to you from the moment of delivery.

CONTACTING US

If you need help with your order or want to provide us feedback, feel free to email us at support@chicnationale.ae or call us on CHICNATIONALE WHATSAPP+971 52 996 3475. Our office hours are 10:00 a.m. to 5:00 p.m. (GMT+4), five days a week. You will be served by our English-speaking Customer Support.  

PRIVACY POLICY

We respect the rights of our online customers for privacy and assumes responsibility for protecting their data. The information collected from the customers is to be used only in the ways prescribed by law. All the personal details of our customers are confidential. Your information will only be disclosed on the occasions mentioned below. The collected data are kept on a secure server. During the sign-up process, you are asked to fill in your personal details, including your full name, electronic address, billing address, and phone number. We or our third party providers may collect data regarding your internet location (the URL, from which you were redirected to the website, IP address, domain types, etc.), your browser model, country, the telephone code of your area, the pages of our website that you visit, the advertisements you decided to see by clicking, search terms entered, etc.

Your data may be used only for the following purposes:

  • managing the registration;
  • preparing statistics for the improvement of the site;
  • preparing the preferred content to you;
  • administrating the site;
  • upon your agreement, sending you notifications regarding products or special offers that may interest you (you can unsubscribe anytime);
  • upon your agreement, sending you information via email. You can unsubscribe anytime or, alternatively, you can send us a quick email telling “Stop” to support@chicnationale.ae

We will not disclose your personal details to any organization other than Chic’Nationale. However, note that we are allowed to disclose your personal details and user information if required to do so by the police or other authorities that investigate any supposed illegal activities.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

COOKIE POLICY

On our website, we use retargeting to make the content better adjusted to your interests. Retargeting technology allows advertising recently viewed and similar products on the websites of our partners. It makes advertisement on other websites more suitable for you. To do this, we analyze user behavior with the use of data gathered by cookies. This information is completely anonymous. No personal data or user profiles are collected.

Sometimes we place advertisements on the websites of a third party. The cookies allow us and the advertisers to see which advertisements interest you. Each advertiser has its own tracking cookies. The collected data are non-personal and non-interchangeable. The list of our advertisers includes but is not limited to Google (including Google’s DoubleClick service for paid advertising) and LinkShare.  

You can decline to use cookies; the changes can be made in the settings of your browser. However, you should note that, by doing so, you may limit your ability to use the fully functioning website. By accessing this site, you confirm your agreement for collecting your data and processing them by Google in the way and for the reasons mentioned above.  

HOW CAN I BE SURE THAT MY PERSONAL DETAILS ARE SAFE?

All provided personal details are handled with exceptional confidentiality. No information is shared by Chic’Nationale unless you give us consent in written form or we are required to do so by the authorities and law.

 

Working Hours 10AM - 5PM